Refund policy

1. Change of Mind Returns

We want you to love your order, but if something isn’t quite right, we offer change‑of‑mind returns on most items. To be eligible:

  • The item must be unused, unworn, and in original packaging

  • Return request must be made within 14 days of delivery

Please note: For hygiene reasons, earrings, hair accessories, and opened travel accessories cannot be returned unless faulty.


2. Faulty or Damaged Items

If your item arrives damaged or develops a fault, we’ll sort it fast. We may request a photo so our team can assess the issue. Once approved, you can choose:

  • Replacement,

  • Store credit, or

  • Refund

We cover return shipping for all approved faulty items.


3. Incorrect Items Received

If you receive the wrong item, contact us within 7 days of delivery. We’ll send the correct product and cover all return shipping costs.


4. Refunds

Refunds are processed back to your original payment method once your return is received and inspected. Please allow 3–7 business days for processing.


5. Non‑Returnable Items

For hygiene and safety reasons, the following cannot be returned unless faulty:

  • Earrings

  • Hair accessories

  • Opened travel accessories

  • Sale or clearance items


6. How to Start a Return

To lodge a return, contact our support team with your order number and reason for return. We’ll guide you through the next steps.

Start your return:

  • Return Request

  • Report a Faulty Item

  • Ask_about_eligibility


7. Packaging Your Return

Items must be securely packaged to avoid damage in transit. We recommend using the original Trackside Luxe box where possible.


8. Shipping Costs

  • Change‑of‑mind returns: customer covers return shipping

  • Faulty/incorrect items: Trackside Luxe covers return shipping


9. Contact Us

Need help? Our team is here to make the process smooth. Reach out anytime for support or questions.