Shipping policy

1. Processing Times

All orders are packed with care in our custom Trackside Luxe boxes.

  • Orders are processed within 1–3 business days

  • Peak periods or product launches may experience slight delays

You’ll receive a shipping confirmation email as soon as your parcel hits the track.


2. Shipping Options

We offer the following delivery methods:

  • Standard Shipping (Australia‑wide) — 5–9 business days

  • Express Shipping (Australia‑wide) — 2–5 business days

  • International Shipping — delivery times vary by location

Shipping costs are calculated at checkout.


3. Tracking Your Order

Every parcel includes a tracking number so you can follow its journey from our pit lane to your doorstep. If your tracking hasn’t updated after 48 hours, reach out and we’ll check in with the carrier.


4. Delivery Issues

If your parcel is delayed, lost, or arrives damaged, contact us immediately. We’ll work with the carrier to resolve the issue and make sure you’re looked after.

Start support:

  • Track My Order

  • Report a Delivery Issue

  • Ask About Shipping


5. Incorrect Address

Please double‑check your shipping details at checkout. If an incorrect address is provided, we’ll do our best to help, but we can’t guarantee interception once the parcel has shipped.


6. International Duties & Taxes

International customers are responsible for any customs fees, import duties, or taxes charged by their country.


7. Packaging

All orders are shipped in our custom Trackside Luxe protective boxes to keep your jewellery and accessories safe during transit.